ICU baby recognizes that the time parents spend in the NICU visiting their baby can be lonely, confusing and scary. ICU baby has a team of NICU Parent Mentors that are pre-screened by the hospital to enter the NICU to provide parent-to-parent support at the baby’s bedside. ICU baby’s NICU Parent Mentors also provide telesupport, regularly calling and texting NICU families to help guide them through the uncertain NICU journey.

Each current NICU Mother is assigned to a NICU Parent Mentor who themself has had a baby in the NICU, has been a NICU baby or has had experience in the NICU. They can empathize with what the NICU parent is going through and provide the level of emotional support needed.

Each week, the ICU baby NICU Parent Mentor visits the NICU or calls the Mother to listen, offer comfort and direct the family to resources in the hospital or community that might benefit them during their baby’s NICU stay.